Complaints:
Frydenson & Co aspire to provide the best quality of legal advice and client care that they can, at all times.
If a client is unhappy regarding an aspect of the legal services they have received, or are concerned about an Invoice, they can contact their client partner, or the managing partner. This is specifically set out in every Retainer Letter sent to clients at the outset of the matter.
Clients who wish to make a formal complaint may contact our designated complaints partner at henry@frydenson.co.uk or on the telephone on +44 (0) 203 178 8777, or by post to our address.
The designated complaints partner will provide a copy of our complaints policy .
We hope to reach resolution of any problem to our clients’ satisfaction, but if we do not, they may have the right to complain to the relevant professional body.
Our client may have the right to ask the Legal Ombudsman to consider their complaint by email to enquiries@legalombudsman.co.uk, by telephone on 0300 555 0333 or by post to PO Box 6806, Wolverhampton, WV1 9WJ, United Kingdom.
Normally, clients will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about their complaint (and no more than six years from the date of act/omission or three years from when you should reasonably have known there was cause for complaint).
Please note that before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first.
Our complaints procedure contains further information about their powers and procedures of the Legal Ombudsman and the categories of client to whom its services are available.
You may wish to complain to the SRA, and you can find when you can do so and how you can do so, by going to the SRA link to the SRA “Report a Solicitor” page: "https://www.sra.org.uk/consumers/problems/report-solicitor/.
